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Balanced Scorecard Basics
Original price was: $99.00.$34.99Current price is: $34.99.At the end of this course, you will be able to: Define what the balanced scorecard is, Identify the benefits of the scorecard, Create a vision statement for the balanced scorecard, Understand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard process, Determine if the balanced scorecard is right for your organization, Describe the key elements of the balanced scorecard process, Identify a strategy map, tactical action plan, and balanced scorecard, Identify the components of supporting balanced scorecard plans, Understand what processes you will need to support the balanced scorecard, and Identify the members of different balanced scorecard teams. -
Getting Your Job Search Started
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn how to manage change, identify your values and skills, consider your vocation, find jobs, network, and set goals. Then, you should be ready to start the search for your dream job. -
Negotiating for Results
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn about the different types of negotiation, characteristics of a successful negotiator, and building win-win solutions. You will also learn about the four phases of negotiation: preparation, exchanging information, bargaining, and closing. -
Business Writing That Works
Original price was: $99.00.$34.99Current price is: $34.99.This course will teach you the four C’s of writing: clear, concise, complete, and correct. You will also learn some of the fundamentals of good writing, including word agreement, active and passive voice, sentence construction, punctuation, and spelling. Finally, you will have a chance to apply these skills to real-life situations, such as writing e-mails, memos, and letters. -
Facilitation Skills
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn how to distinguish facilitation from instruction and training, to indentify the competencies linked to effective small group facilitation, how to understand the difference between content and process, how to identify the stages of team development and ways to help teams through each stage and, how to use common process tools to make meetings easier and more productive -
Disability Awareness: Working with People with Disabilities
Original price was: $99.00.$34.99Current price is: $34.99.This course will assist with welcoming people with disabilities into workplaces, learning how to Interact with people with disabilities, identify and overcome barriers in the workplace, use respectful, appropriate, acceptable language in any circumstance, understand appropriate interaction during the hiring and interviewing process, and understand what job accommodation is and how it applies in a workplace. -
The Practical Trainer
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn what makes a successful trainer and a successful training program. You will also learn about adult learning principles, the learning process, Kolb’s experiential learning cycle, and learning styles. You’ll even complete an assessment to help you identify your training preferences. Then, you will learn how to apply the learning cycle to assess needs, develop a program outline, choose training methods, design learning sequences, add some fun and games, and launch the program. You will also learn tips for delivering your program and managing difficult participants. -
Mastering The Interview
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn how to prepare for and participate in a job interview. We’ll share the types of questions to expect, as well as the questions that you should think about asking. You will also learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up after an interview. -
Bullying in the Workplace
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying. -
Managing Pressure and Maintaining Balance
Original price was: $99.00.$34.99Current price is: $34.99.This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead. -
Developing Your Training Program
Original price was: $99.00.$34.99Current price is: $34.99.After you complete this course, you will be able to: Describe the essential elements of a training program, apply different methodologies to program design, demonstrate skills in preparation, research, and delivery of strong content, explain an instructional model, and create a training program proposal. -
Business Succession Planning: Developing and Maintaining a Succession Plan
Original price was: $99.00.$34.99Current price is: $34.99.This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results. -
Business Etiquette: Gaining That Extra Edge
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you’ll learn all about business etiquette. First, you will learn tips for meeting new people, which includes a good handshake, knowing how to handle business cards, making small talk, remembering names, and crafting a good first impression. Then, you’ll learn how to dress for success, dine with confidence, and present yourself well on the phone and via e-mail. -
Employee Dispute Resolution: Mediation through Peer Review
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision. -
Meeting Management: The Art of Making Meetings Work
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn how to prepare for meetings, develop agendas, lead a meeting, differentiate between process and content, use facilitation skills in a meeting, and manage difficult participants. -
Writing Reports and Proposals
Original price was: $99.00.$34.99Current price is: $34.99.To begin this course, you will learn about the four stages of report writing: investigating, planning, writing, and revising. You’ll also learn about the ten steps of proposal writing, as well as using headings, adding visual aids, writing persuasively, and sourcing material. -
Workplace Ergonomics: Injury Prevention Through Ergonomics
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn how to identify, assess, and resolve ergonomic issues. You will also learn about basic ergonomic principles for sitting, standing, lifting, transporting items, and using tools. Ergonomic environments and workstations will also be covered. -
Delegation: The Art Of Delegating Effectively
Original price was: $99.00.$34.99Current price is: $34.99.This course will teach you how delegation can make you more successful, ways that you can delegate, techniques for giving instructions, how to monitor delegation results, and how to give good feedback. You will also learn an eight-step delegation process that you can customize for any situation. -
Prospecting for Leads Like a Pro
Original price was: $99.00.$34.99Current price is: $34.99.This course will teach you how to identify your target market, use a prospect dashboard, and set goals. You will also learn how to find prospects through networking, trade shows, lost accounts, and cold calls. -
Conquering Your Fear of Speaking in Public
Original price was: $99.00.$34.99Current price is: $34.99.After you complete this course, you will be able to: Speak with more confidence in one-on-one conversations, Feel more confident speaking socially or small groups such as meetings, and Practice developing these skills in a safe and supportive setting. -
Orientation Handbook: Getting Employees Off to a Good Start
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Generation Gap: Closing the Gap in the Workplace
Original price was: $99.00.$34.99Current price is: $34.99.During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap. -
NLP Tools for Real Life
Original price was: $99.00.$34.99Current price is: $34.99.This course will teach you about anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and self-hypnosis. -
Building Better Teams
Original price was: $99.00.$34.99Current price is: $34.99.After you complete this course, you will be able to understand the value of working as a team, develop team norms, ground rules, and team contracts ,identify your team player style and how it can be used effectively with your own team, build team trust, identify the stages of team development and how to help a team move through them, recognize the critical role communication skills will play in building and maintaining a team atmosphere, and identify ways that team members can be involved and grow in a team setting. -
Dynamite Sales Presentations
Original price was: $99.00.$34.99Current price is: $34.99. -
Managing Difficult Conversations
Original price was: $99.00.$34.99Current price is: $34.99.This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively. -
Project Management Training: Understanding Project Management
Original price was: $99.00.$34.99Current price is: $34.99.This in-depth course will take you through all aspects of project management. First, you will consider what a project is and what a project manager does. Then, you will work through the four stages of the project life cycle: conceptual, planning, execution, and termination. You will also learn some supporting skills, like teamwork, communication, and presentation. -
Active Listening
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks. -
Dealing With Difficult People
Original price was: $99.00.$34.99Current price is: $34.99.Upon completion of this course, you will be able to recognize how your own attitudes and actions affect others; find new and effective techniques for dealing with difficult people; be familiar with some techniques for managing and dealing with anger; and develop coping strategies for dealing with difficult people and difficult situations. -
Creating a Workplace Wellness Program
Original price was: $99.00.$34.99Current price is: $34.99.To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner. -
Accounting Skills for New Supervisors
Original price was: $99.00.$34.99Current price is: $34.99.In course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting. -
Public Speaking: Speaking Under Pressure
Original price was: $99.00.$34.99Current price is: $34.99.This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. You’ll focus on short responses and learn ways to expand a basic presentation. -
Writing a Business Plan
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. -
Risk Management
Original price was: $99.00.$34.99Current price is: $34.99.In this course, you will learn about the seven R’s and four T’s that traditionally represent the key activities of risk management. This will give you a framework that you can customize for a single project, a department, or an entire company. -
Advanced Skills for the Practical Trainer
Original price was: $99.00.$34.99Current price is: $34.99.To begin, you will explore the trainer’s role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered.
